What are the shipping costs?

Shipping Costs The Shelving Shop’s shipping fees cover administrative costs, labor, packaging materials, insurance, freight costs, fuel levies, and GST. Shipping is calculated depending on weight, dimensions and location of delivery. Extra Freight Charges Additional freight charges may apply to certain locations, including: North Queensland Western Australia Inland areas of the mainland and Tasmania Customers will be notified before shipping if extra costs apply.

Where does The Shelving Shop ship?

We ship to all Australian mainland states and Tasmania. Additional shipping costs apply for offshore islands with Australian postcodes, including: Whitsunday Islands Magnetic Island Norfolk Island Christmas Island

Do extra freight charges apply to bulky items?

Yes, bulky items such as cube shelves, bookcase shelving, wardrobes, and office wall shelving may incur additional freight charges, particularly for items over 1.5 meters in length. Please contact us at (02) 9997 6810 before ordering to confirm any extra costs.

How long does delivery take?

Standard shipping within Australia: 7–10 business days Extended delivery times (5–7 extra business days) apply to: Western Australia Tasmania Northern Territory Some areas of North Queensland For backordered products, please contact us for estimated availability.

Can I arrange my own shipping or pick up my order?

Yes! You are welcome to: Arrange your own pickup at 7/7 Jubilee Avenue, Warriewood, NSW 2102 Use your own nominated courier (all costs, insurance, and delivery timeframes are the customer’s responsibility). Re-delivery or address changes after dispatch incur a $15.00 per carton charge

Do some locations have higher shipping costs?

Yes. Additional charges may apply for: North Queensland Western Australia Inland areas of the mainland and Tasmania Customers will be notified of any extra freight charges before shipping.

Does The Shelving Shop offer free shipping?

Free shipping applies only to products that specifically advertise "Free Shipping." Free shipping availability is at our discretion and may not apply to high-cost shipping locations. For international or offshore island shipping, contact admin@shelvingshop.com.au for a quote.

What are the payment options?

Maximum credit card purchase: $3,500 Orders above $3,500 must be paid via money order, cheque, or direct deposit.

Can I cancel my order?

Yes, orders may be canceled before dispatch. If your order has already been shipped, you will need to follow the returns process. 5% admin fee applies to orders canceled that were placed using Afterpay or Zip Pay. To cancel an order, call (02) 9997 6810 as soon as possible.

Can I change my order after it has been placed?

We process orders quickly , so changes can only be made if the order has not yet been dispatched If the order is already shipped, additional fees may apply for redirecting the delivery.

Can I return a product if I change my mind?

Yes! We offer a 100% money-back guarantee (excluding shipping costs), subject to the following conditions: The product must be unused and in original condition (including unopened protective packaging). Installed or assembled products cannot be returned. Returns must be initiated within 30 days of purchase. Customers are responsible for return shipping costs. ( We strongly recommend insurance for returned items. ) Clearance and ‘Seconds’ items cannot be returned.

Are there any additional fees for returns?

Original shipping costs are non-refundable. 20% handling/restocking fee applies to all returns. 5% admin fee applies to Afterpay/Zip Pay orders that are returned, canceled, or changed.

What if my product is faulty?

We will: Exchange the product for a new one, or Provide a credit note (within 7 days of receipt).

Does The Shelving Shop guarantee installations?

No. We do not warranty or guarantee: Installation by third parties Incorrect hardware usage Installation by unlicensed tradespeople If in doubt, consult a qualified tradesperson or contact us for advice – we offer a professional fitting service in Sydney!

How do I return a product?

Return freight, handling, and restocking fees are the customer’s responsibility (or at our discretion). Contact us at admin@shelvingshop.com.au to start a return. Please include a copy of your invoice when returning goods.

Do deliveries require a signature?

Yes, all deliveries require a signature unless you specify otherwise when placing your order. If you’d like your package left unattended, please note this in the order comments. The Shelving Shop is not liable for lost or damaged goods if delivered without a signature.

Do you offer international shipping?

Currently, we only ship within Australia. For inquiries about international shipping, contact admin@shelvingshop.com.au .

Do you offer bulk or trade discounts?

Yes! If you're ordering in bulk or for trade purposes, please contact us for a custom quote. Call us at (02) 9997 6810 or email admin@shelvingshop.com.au to discuss bulk pricing.