Returns & Refunds
The Shelving Shop offers a 100% money-back guarantee on eligible returns, subject to the conditions outlined below.
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the following conditions are met:
- The item is unused, in its original packaging, and in resalable condition.
- You have proof of purchase (order number or receipt).
- The item is not a custom-made or clearance product.
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a tracked shipping service to ensure safe delivery.
A 20% handling/restocking fee applies to all returns, and a 5% admin fee applies for orders placed using Afterpay or Zip Pay.
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us within 7 days of delivery with the following:
- A description of the issue (fault, damage, or incorrect item).
- Photos of the product and packaging.
- Your order number or proof of purchase.
Once assessed, we will offer a replacement, repair, or refund, depending on the situation.
Important: Do not discard damaged items before contacting us, as we may need them for inspection.
Refund Process
If your return is approved, refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- If you paid via credit card or PayPal, processing times may vary based on your provider.
How to Lodge a Return
To initiate a return, please follow these steps:
- Email us at info@shelvingshop.com.au with your order details and reason for return.
- Attach photos if applicable (for faulty or damaged products).
- Wait for confirmation and return instructions.
- Ship the item back to us as instructed.
- Once received, we will process your exchange or refund.
For any return inquiries, contact us at (02) 9997 6810 or info@shelvingshop.com.au.